Swedish travel agency Mixx Travel filed for bankruptcy on July 31, 2025, abruptly cancelling all ongoing and future trips. As a result, more than 1,000 travellers from Sweden, Denmark, Norway, and Finland have been left stranded in destinations like Turkey and Greece during peak holiday season, with many uncertain about how to get home.
What Happened?
- Mixx Travel suddenly ceased operations after declaring bankruptcy. Its website now only displays a brief bankruptcy notice, directing affected customers to contact the Swedish Legal, Financial and Administrative Services Agency (Kammarkollegiet) regarding compensation.
- Major airlines such as Norwegian announced immediate cancellation of all flights previously arranged with Mixx Travel from August 2 onwards if Mixx had not paid for the tickets. Many travelers report receiving no updates or instructions from the company itself, forcing them to seek new, often costly return tickets or risk being stranded at their holiday destinations.
- For example, Swedish traveler Karin Wallner, stranded in Alanya with her daughter, found her return flight unlisted and reported frustration and lack of information, echoing the experience of many others.
What Should Stranded Travelers Do?
- Contact Kammarkollegiet: If you booked a package tour (a trip combining flights with hotel or other services), you can apply to Kammarkollegiet for reimbursement or assistance with costs such as replacement flights home. Mixx Travel had a travel guarantee with Kammarkollegiet valued at SEK28.4million, intended to cover such claims.
- Travel guarantee coverage: The Swedish travel guarantee law is specifically designed to protect consumers in situations where a travel operator becomes insolvent or bankrupt. It covers advance payments and, in many cases, the cost of repatriation. Kammarkollegiet will review applications and decide on compensation.
- Insurance: Standard travel or home insurance policies do not typically cover losses due to a tour operator’s bankruptcy, so compensation requests should be directed through the travel guarantee system, not private insurers.
Next Steps and Updates
- Application for compensation: Affected travelers should keep all documentation (receipts, booking confirmations, new tickets, etc.) and submit a claim to Kammarkollegiet. Claims must generally be filed within three months after it becomes clear that the trip cannot be completed.
- Repatriation: Travelers currently abroad should prioritize confirming their return travel, as seat availability may be limited and prices high.
Statement from Mixx Travel
- The company’s owner said they fought until the last moment to save the business, which had operated for 16 years. The bankruptcy was attributed to several factors, although specifics have not been detailed publicly.
Summary Table: Key Facts
| Fact | Details/Actions |
| Bankruptcy Date | July 31, 2025 |
| Travelers Affected | 1,000+ (Sweden, Denmark, Norway, Finland) |
| Destinations Impacted | Mainly Turkey, Greece |
| What to Do If Stranded | Contact Kammarkollegiet for compensation; keep receipts & booking proofs |
| Flights with Norwegian & others | Cancelled if unpaid by Mixx Travel, effective August 2 |
| Travel Guarantee (Mixx Travel) | SEK28.4million with Kammarkollegiet |
| Insurance Coverage | Regular travel insurance usually doesn’t cover bankruptcies |
If you are an affected traveller, visit Kammarkollegiet’s website promptly to begin the claims process, and do not count on direct contact from Mixx Travel for further information.